Your Name Here’s servers uses software called ‘Fail2Ban’ which is is an automated way to protect our servers from brute force attacks. Fail2Ban uses regular expressions to monitor log files for patterns corresponding to authentication failures and other errors that are considered suspicious.

If an IP address makes too many login attempts within a certain time interval, this IP address is banned for a certain period of time.

This is to combat attacks on our servers, however if any legitimate user fails to login several times then that users ip address will be blocked. When this happens you will not be able to access your emails, view your website or upload/download any files to the server.

If you cannot login please contact us and we can go through with you how to retrieve or reset any of your user details.